Frequently Asked Questions
Everything you need to know about your Richmond gear.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 3-5 business days. International orders can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply reach out to our support team to initiate a return or exchange for a different size.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard athletic fit, but we recommend measuring a favorite shirt at home to compare with our charts.
Are your products officially licensed?
Yes, all merchandise in the Ted Lasso Store Richmond is officially licensed, ensuring high-quality fabrics and authentic designs that celebrate the spirit of the Greyhounds.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Richmond jersey?
To preserve the print and fabric quality, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on the printed graphics.